Comcast wants money for doing nothing. I wish att was here. I have had Comcast for 5 years now, every year when my 12months is up and my bill for just internet skyrockets I dread calling. This year was the worst so far. Every year I down grade and down grade our service and I still end up paying more.
If you have another option go with a different company. I have been a customer on and off for a number of years. Most recently, I have been with Comcast the past 15 months. On the 22nd of May, I requested a cancel of service because I was moving. The representative that I dealt with was helpful and convinced me to stay with Comcast after initially requesting to cancel my service.
At the conclusion of the phone call, he confirmed with me that my appointment to move my service was for the upcoming Saturday May 27th and that a technician would be at my new residence between the hours of pm. The 27th arrived and 1 oclock finally approach. I was still in the process of moving, but made it a point to be at the new residence at 1pm to let the tech in to do their job.
I contacted Comcast and was hung up on twice person failed to call back before finally speaking to someone. She said I would have to wait for a phone call from a technician 15 minutes before arrival. She asked me what time it was where I was located and I told her that it was which is 40 mins past the time the suggested they would be here.
She then switched her story after reviewing her notes and proceeeded to tell me that I had set my appointment for the 30th not the 27th between the hours of 10ampm. After explaining to her how there was no possible way that I could set an appointment out that far out on a day that nobody would be at the house, she proceeded to tell me that whatever was in the system was in fact correct information and in a professional way, insinuated that I was lying.
Two hours later, still no phone call. I decide to call back again and ask the rep if I can speak to a supervisor immediately.
The rep informed me that a supervisor was not available and that I would have to wait for a phone call later on the day. At this point, it was pm and I explained to him detail for detail my experience that day with customer service and customer support. I simply asked to speak to someone who could give me a better explanation of my situation. The gentlemen then told me that he reviewed his notes and it shows that a supervisor in fact called me hours ago at a number on my file but the number was out of service.
I asked the gentleman to read that number back to me and he repeated the number to my cellphone that I was calling him from. She was absolutely no help whatsoever and stated that the department that I actually needed was closed. She said I would have to wait until Monday dept closed on Sunday to speak to someone to assist me with my matter. No apologies, no help, no direction no nothing. Overall, this was one of the poorest customer service experience I have ever dealt with. I was inconvenienced by wasting 4 hours of my day waiting for a technician that never came, another 2 hours dealing with a rep that told me I was a liar and dealt with a supervisor who had a horrible attitude and showed no sympathy for me at all.
The situation in its entirety still makes no sense. So now, I have no cable service in my home for 4 days on a holiday weekend where I have family flying into town. The options presented to me were 1 buy a new router, 2 come down to Comcast to rent on of theirs or 3 schedule a service call which they would charge me for if it was my equipment.
Humm… you say, well I called the Router company who troubleshot the router, determined it was online and that Comcast likely knocked if off line with recent system updates. It seems the Router folks had many similar calls a few months back. When I called Comcast back, they insisted the router was dead, but they reactivated it at my insistence and we were back on line. I wonder how many customers threw out perfectly good routers and are now renting Comcast routers?
I have had service for a year and have had no problems with connections even during snow, hail, etc etc. I still had connection but was unable to successfully get someone on the phone to make a simple service appointment.
I gave up until today when a salesperson called me because my plan is going to expire soon, and felt bad because I was quite rude in saying — hey you guys need to fix my phone line — and I hung up on him. I can understand long wait times in a service area that is relatively remote, but having trouble getting people on the phone for a simple appointment and paying more than reasonable amounts for service is really inexcusable.
Call Dish back. X1 sucks. The DVR is just a communications box. The DVR used to be available even if cable was down. I had that problem when they first went to 25 Mb. And 1 Gb is available now, here, at my house. But nobody needs that much speed. Comcast is the worst, I hope there is other service that can replace them. All Comcast service is to do best is to lie to their customers. Nothing but games. What got me to stay with them the entire time is that whenever I found out about the rate increase or added fees I would call and then they would generally make it right.
What finally made me decide to buy out of my contract is when my internet speeds drastically slowed down. Being someone who works from their computer this is unacceptable, but I was willing to try and work with them on it. After a month of troubleshooting over the phone the only options I had left was to either pay for their technician to come out and fix a problem that I was not responsible for or I could buy out of the contract.
Needless to say, I am no longer a Xfinity customer, nor will I ever be in the future. Will never use them again. We started with a specialty package, and ended up needing a new box and a spanish speaing package. We will be switching soon. Worst company in the history of companies. You know who else does that? Electric companies, gas companies, and water companies. If Comcast wants to charge like a utility they need to be regulated like one as well. Guess what that includes.
Comcast is absolutely terrible. There internet service runs at a snails pace and is probably powered by mice on wheels since it kicks out and freezes about every 20 minutes. Aside from having a corner on the market, Xfinity and Comcast are pretty terrible as a service standing alone. Everything looks pretty good when you sign up. BUT, when you want to cancel or change downgrade your plan, the headache begins.
First, I tried to call customer service to downgrade my service, I was transferred three times to reach the right person, even I made the correct choice and specifically told the agent that I wanted to downgrade. Then when I tried to do it myself online, more problems. Online chatting only got reply with non sense and irrelevant. I believe that Comcast very poor customer service will lead to there continual loss of customers.
Comcast does not understand customer service at all. I cancelled service for internet and they did not do as I asked and then billed me for another month. I told them that my rental is continuing the service with them and that they are not out anything.
They were incapable of seeing this simple truth this was a senior manager. Therefore, I am cancelling my account with Comcast from now on. I am already signed up with a new carrier.
Goodbye Comcast!!!!!!! Hopefully forever. At least from Xfinity. Do not buy into it! Technician installed it and we tested internet speed together using 3 of our laptops — windows and 2 Macs and never got to 1GB while technician was still in the house. We tried service for 3 months, tested speed different time of the day.
The internet service was extremely patchy and drop off randomly. I had to call back to downgrade the service.
So I asked the Rep how do they feel about ripping off customers. I do not know anyone who is using hard wires at their home office. However I am not sure they actually notify customers about it and not sure if they adjust billing automatically.
When i asked customer support to please send technician to fix the issue — they told me to contact support for the other device e. Ring even the 9V connection was disconnected by their technician.
Good luck! Xfinity absolutely DOES deliver the speeds that are advertised. Every speed tier Comcast offers actually tests higher than advertised, when installed correctly. Pagas un internet d alta velocidad y puedes hacer la prueba de que tan rapido te esta funcionando y es una mentira todo, llamas al servicio al cliente y solo saben decirte que lo sienten por el inconveniente y te resuelven por unos dias el problemita, y en mi caso el modem es propio porque ya una vez rente uno y era lo mismo, ademas d pagar la tarifa mensual por un servicio q no recibes como lo tienes en el contrato, te dicen cdo el modem es tuyo q es problemas del fabricante.
Seran cara dura y falta de respeto……. Horrible service! Never works! Always freezing. Have to call every other day. Have to reset modem twice a day. Talking to customer service is dreadful. Why KOA even offers this? If you pay for this stuff your throwing away money. Time , and probably damaging your pc circuits waiting for this BS.
Horrible company they do not honor their agreements. Their services are always randomly not working…extremely unreliable internet their so called fast speed internet and I paid for premium internet is a joke. Their customer service agents are clueless and not at all helpful. Truly a horrible company will never use them again. I get the same problem every month where I have to deal with a week or two or even three ,of almost no uload speed.
I am currently an Xfinity customer. I typically just get internet but currently I have internet and basic cable channels because it was the better deal. I have been a customer for years. I went up to the store because you have to do this type of transaction in store. The store is about a 20 minute drive. The second time I went the girl just told me an error message came up and she called some kind of help desk they use.
I did the whole unlocking thing once more and it was fine. I went back up there and the guy just told me I have to do it online. I was not allowed to do the BYOD in store. So I went to the next closest store and that was a 45 minute drive. They told me they were getting an error message and that I had to complete an email that xfinity would send me.
I have never gotten this email that they speak of. So I had no idea what they were talking about. We were almost there and he said he was getting a message not letting him complete the transaction. The guy that was infront of me was actively annoyed that he had to spend some time with. After a few minutes of the guy trying to complete the process the guy in front of me gives me a ticket number and scoots me out of the store with a ticket number.
He said they would call me back and I left. They never called back. I went back up to the closer store and thought id be in the clear for getting all this bull figured out. I got there and she said that email that they told me about before was a questionnaire that I needed to complete when they sent it to me. She looked in my file and said on the Mobile side of things I did not have an email attached to my account. When I watch anything on demand I get halfway through and it freezes.
Start again with no way to fast forward and it inevitably freezes again in the same place. Last call was a week ago. I was promised a credit on my bill because my Internet has been down constantly over the past 6 weeks. Also was promised someone would be contacting me about a service call. No credit. No contact. No tv. This company is a joke.
On a daily basis there are random disconnects or lag spikes. If you play video games, this is a huge problem. The internet is fast on the down, but extremely slow on the up.
This is on par with what I experienced a few years ago in NJ. After using other providers, they are easily the worst. But as we all know, they have a legal monopoly and there are no other options.
Their tech support is a joke as well. I have been researching Comcast, DirecTV and streaming options all day and this article is one of the best I have read so far on Comcast.
I agree that their customer service is terrible and their tech service is slow and inadequate, but there are only two options other than streaming for me at the moment. My Comcast bill for cable and 2nd tier internet Blast! Any reasonable comments on this dilemma would be appreciated. Considering internet phone is free your getting ripped off.
Considering that abc cbs nbc pbs are free over the air your getting ripped off. Places like hulu and amazon let you subscribe for hbo how time etc from them. You can also sign up for individually from hbo and showtime etc. I had almost all the channels you could buy.
Now l watch shows from all over the world whenever l want. Sounds good to me, I had Universe for a few years before Comcast, they raised their prices so I left. Xfinity Comcast Business. Sign In. Let's test the speed to your device We'll measure the speed from our servers to this device.
Start Test. More About Speed. What does this speed test measure? How are coverage and Internet speed related? Tips to Improve Coverage.
How does my Gateway modem or router impact Internet speed? How does my device affect Internet speed? Compare Device Speeds. We also give you stats about Xfinity internet service and internet speed recommendations on the same page as your results.
This way you can evaluate your test results and use them to make informed future decisions. The internet speed test will download a small dummy file and time how long the download takes. The number of megabits in the file divided by the number of seconds it takes to download give you the megabits per second Mbps speed of your internet connection. To test upload speeds, the speed test follows the same process but in reverse.
This will interfere with the test. If your security software interrupts your speed test, simply turn it off for the duration of the test. The latency test sends a signal, called a ping, to the server and back. It times how long that round trip takes to calculate your latency score. When latency is high, it can cause delays that disrupt real-time online activities like video chat or player-versus-player gaming.
This interruption is also referred to as lag. Ranges span across areas and are aggregate. Actual prices and speeds may vary. Not all packages available in all areas. Enter your zip to get speeds and providers available for your area.
Search by zip code Search Providers. At the time of writing, the states with the fastest average speed test results for Xfinity are as follows:. With internet service, faster usually means better, so these are the states with the best Xfinity service on average. However, services can vary greatly from neighborhood to neighborhood. The best way to find what speeds Xfinity offers near you is to enter your zip and get local info. It depends on how many people use your connection and what you do online.
More people need more bandwidth. Generally, 5—10 Mbps per person will suffice. But if several people do a lot of HD streaming, you should think about 25 Mbps per person. Most individual internet users will be fine with about 50 Mbps, which is only about half the speed offered on the average internet package in the US. Whether you need more than average is up to you.
Xfinity offers some of the fastest internet services around. Its top-tier package reaches up to 2, Mbps. According to our speed test results, the average Xfinity customer gets about 63 Mbps. The average upload speed was about 10 Mbps. Both fall well above the broadband mark of 25 Mbps download and 3 Mbps upload. These average Xfinity speeds will be enough for most households—even those with up to six people.
You might need a little more speed if you have three or more people streaming in HD at the same time. Based on our speed test results, Performance and Performance Plus seem to be the most popular packages. Those packages offer 60 Mbps, and our average Xfinity speed test result was about 63 Mbps, so the math works out.
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